Warranty

Duration of the Manufacturer's Warranty

Each manufacturer’s warranty lasts different durations which stated against each product, starting from the date of  receipt/delivery.

Conditions for Manufacturer's Warranty

In order to rely on this manufacturer’s warranty, proof of purchase by presenting the original, copy or photo of invoice or the print-out of online order invoice is required to evidence the first purchase and all subsequent replacements.

Products in not covered under the Manufacturer's Warranty

  • Product that has been stored/installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products;
  • Product has not been used in accordance with the user manual or Instructions that accompanies the product; 
  • Normal wear and tear; 
  • Damage caused by impacts or accidents; 
  • Damages caused by external factors; 
  • Display or discounted products; 
  • Product without the original, copy or photo of sales invoice;
  • Products have not been purchased from authorized Hong Kong retailers.

Warranty claims

The manufacturer’s warranty is not transferable in any case and can only be used by the first owner of the product. In case of claiming the manufacturer’s warranty, the customer must report any defect to the Authorized Hong Kong or Macau retailer within seven days of its discovery.

 

Pet Stroller / Pet Car seat

The following stroller(Frame) entitle to X-year manufacturer's warranty: 

The following stroller / car seat  entitle to x-years manufacturer's warranty.

 

What is covered under this manufacturer's warranty?

  • This warranty applies to domestic use only and covers structural manufacturing defects.

 What is not covered under this manufacturer's warranty?

  • Product has been stored/assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products;
  • Product has not been used in accordance with the user manual or Instructions that accompanies the product; 
  • Normal wear and tear for the mattress, such as impressions, cuts or scratches, inappropriate bending, damage caused by impacts or accidents;
  • Damages caused by external factors, such as exposure to the sun, dampness, mites or water stains etc
  • In case of overloading of product;
  • Display or discounted products;
  • Product without the original, copy or photo of sales invoice;
  • Products have not been purchased from authorized Hong Kong retailers.

In the case of any dispute, the decision of WonderFold HK shall be final.

 

For enquiries, please contact our dedicated Customer Services team: (Mon-Fri 10am – 5pm, non-public holidays)

Email: hello@tavopets.com.hk

  (Updated on Aug 205)